Generalizability of email-based findings to non-email AI-powered reminder systems

Determine the extent to which empirical findings about user experience and perceived value of Microsoft's Viva Daily Briefing Email—an email-embedded AI-powered reminder system—generalize to AI-powered reminder systems that are not implemented within email clients (i.e., non-email-based AI-powered reminders).

Background

The paper investigates how knowledge workers interact with Microsoft's Viva Daily Briefing Email, an email-based AI-powered reminder system integrated into Outlook. The results describe incorporation into workflows, perceived value, and desired interactions for reminders extracted from email and Teams communications.

The authors note that AI-powered reminder systems can take forms other than email (e.g., feeds or other interfaces). Because the research focuses exclusively on an email-based system, it remains uncertain whether the reported findings generalize to non-email implementations of AI-powered reminders.