A Neural Topic Method Using a Large-Language-Model-in-the-Loop for Business Research

Abstract: The growing use of unstructured text in business research makes topic modeling a central tool for constructing explanatory variables from reviews, social media, and open-ended survey responses, yet existing approaches function poorly as measurement instruments. Prior work shows that textual content predicts outcomes such as sales, satisfaction, and firm performance, but probabilistic models often generate conceptually diffuse topics, neural topic models are difficult to interpret in theory-driven settings, and LLM approaches lack standardization, stability, and alignment with document-level representations. We introduce LX Topic, a neural topic method that conceptualizes topics as latent linguistic constructs and produces calibrated document-level topic proportions for empirical analysis. LX Topic builds on FASTopic to ensure strong document representativeness and integrates LLM refinement at the topic-word level using alignment and confidence-weighting mechanisms that enhance semantic coherence without distorting document-topic distributions. Evaluations on large-scale Amazon and Yelp review datasets demonstrate that LX Topic achieves the highest overall topic quality relative to leading models while preserving clustering and classification performance. By unifying topic discovery, refinement, and standardized output in a web-based system, LX Topic establishes topic modeling as a reproducible, interpretable, and measurement-oriented instrument for marketing research and practice.