Aegis: Towards Governance, Integrity, and Security of AI Voice Agents

Abstract: With the rapid advancement and adoption of Audio LLMs (ALLMs), voice agents are now being deployed in high-stakes domains such as banking, customer service, and IT support. However, their vulnerabilities to adversarial misuse still remain unexplored. While prior work has examined aspects of trustworthiness in ALLMs, such as harmful content generation and hallucination, systematic security evaluations of voice agents are still lacking. To address this gap, we propose Aegis, a red-teaming framework for the governance, integrity, and security of voice agents. Aegis models the realistic deployment pipeline of voice agents and designs structured adversarial scenarios of critical risks, including privacy leakage, privilege escalation, resource abuse, etc. We evaluate the framework through case studies in banking call centers, IT Support, and logistics. Our evaluation shows that while access controls mitigate data-level risks, voice agents remain vulnerable to behavioral attacks that cannot be addressed through access restrictions alone, even under strict access controls. We observe systematic differences across model families, with open-weight models exhibiting higher susceptibility, underscoring the need for layered defenses that combine access control, policy enforcement, and behavioral monitoring to secure next-generation voice agents.