Beyond Rankings: Exploring the Impact of SERP Features on Organic Click-through Rates

Abstract: Search Engine Result Pages (SERPs) serve as the digital gateways to the vast expanse of the internet. Past decades have witnessed a surge in research primarily centered on the influence of website ranking on these pages, to determine the click-through rate (CTR). However, during this period, the landscape of SERPs has undergone a dramatic evolution: SERP features, encompassing elements such as knowledge panels, media galleries, FAQs, and more, have emerged as an increasingly prominent facet of these result pages. Our study examines the crucial role of these features, revealing them to be not merely aesthetic components, but strongly influence CTR and the associated behavior of internet users. We demonstrate how these features can significantly modulate web traffic, either amplifying or attenuating it. We dissect these intricate interaction effects leveraging a unique dataset of 67,000 keywords and their respective Google SERPs, spanning over 40 distinct US-based e-commerce domains, generating over 6 million clicks from 24 million views. This cross-website dataset, unprecedented in its scope, enables us to assess the impact of 24 different SERP features on organic CTR. Through an ablation study modeling CTR, we illustrate the incremental predictive power these features hold.