Determine the form of pluralistic conversational AI

Determine what pluralistic conversational AI should look like through sustained, cross-disciplinary, and user-centered inquiry rather than presupposing a definitive interface or design configuration.

Background

The paper concludes by presenting multi-persona interfaces as a proposed alternative to the dominant single-authoritative-voice chatbot paradigm. It does not claim to have established a final design, governance model, or empirical evaluation framework for pluralistic conversational AI.

Instead, the authors leave the broader design question unresolved and call for continued inquiry involving researchers, designers, and user communities. This open question encompasses the interface’s design space, its effects on cognition and belief, its cultural grounding, and the ways users and communities may contest or reshape it.