Rethinking trust in the digital age: An investigation of zero trust architecture's social consequences on organizational culture, collaboration, and knowledge sharing (2504.14601v1)

Abstract: As cyber threats escalate, Zero Trust Architecture (ZTA) replaces outdated perimeter security with strict never trust, always verify protocols. However, ZTA's dual nature as both technical infrastructure and social intervention creates an unresolved tension: its very mechanisms for security may systematically erode the trust foundations enabling effective collaboration. This integrative research combines case study analysis, employee surveys, and social network mapping reveals how ZTA disrupts knowledge-sharing, disproportionately hindering low-altruism employees, while surveillance erodes collective psychological ownership. Networked organizations, reliant on fluid trust, face fragmentation risks. Mitigation strategies include adaptive authorization frameworks using behavioral analytics and transparent communication reframing security as shared responsibility. Interdepartmental collaboration in security design preserves organizational trust structures identified through sociometric mapping. This research provides a framework balancing technical rigor with cultural sensitivity, proving cybersecurity can coexist with innovation by aligning verification with organizational psychology. The findings pioneer a paradigm where security and trust evolve synergistically critical for digital resilience in hybrid work environments. Future security must harmonize protocols with trust cultivation, ensuring defenses adapt to social dynamics driving modern enterprises.