Empowering remittance management in the digitised landscape: A real-time Data-Driven Decision Support with predictive abilities for financial transactions

Abstract: The advent of Blockchain technology (BT) revolutionised the way remittance transactions are recorded. Banks and remittance organisations have shown a growing interest in exploring blockchain's potential advantages over traditional practices. This paper presents a data-driven predictive decision support approach as an innovative artefact designed for the blockchain-oriented remittance industry. Employing a theory-generating Design Science Research (DSR) approach, we have uncovered the emergence of predictive capabilities driven by transactional big data. The artefact integrates predictive analytics and Machine Learning (ML) to enable real-time remittance monitoring, empowering management decision-makers to address challenges in the uncertain digitised landscape of blockchain-oriented remittance companies. Bridging the gap between theory and practice, this research not only enhances the security of the remittance ecosystem but also lays the foundation for future predictive decision support solutions, extending the potential of predictive analytics to other domains. Additionally, the generated theory from the artifact's implementation enriches the DSR approach and fosters grounded and stakeholder theory development in the information systems domain.