The Rise of AI Companions: How Human-Chatbot Relationships Influence Well-Being (2506.12605v2)

Abstract: As LLMs-enhanced chatbots grow increasingly expressive and socially responsive, many users are beginning to form companionship-like bonds with them, particularly with simulated AI partners designed to mimic emotionally attuned interlocutors. These emerging AI companions raise critical questions: Can such systems fulfill social needs typically met by human relationships? How do they shape psychological well-being? And what new risks arise as users develop emotional ties to non-human agents? This study investigates how people interact with AI companions, especially simulated partners on CharacterAI, and how this use is associated with users' psychological well-being. We analyzed survey data from 1,131 users and 4,363 chat sessions (413,509 messages) donated by 244 participants, focusing on three dimensions of use: nature of the interaction, interaction intensity, and self-disclosure. By triangulating self-reports primary motivation, open-ended relationship descriptions, and annotated chat transcripts, we identify patterns in how users engage with AI companions and its associations with well-being. Findings suggest that people with smaller social networks are more likely to turn to chatbots for companionship, but that companionship-oriented chatbot usage is consistently associated with lower well-being, particularly when people use the chatbots more intensively, engage in higher levels of self-disclosure, and lack strong human social support. Even though some people turn to chatbots to fulfill social needs, these uses of chatbots do not fully substitute for human connection. As a result, the psychological benefits may be limited, and the relationship could pose risks for more socially isolated or emotionally vulnerable users.