Benchmarking Large Language Models for Conversational Question Answering in Multi-instructional Documents

Abstract: Instructional documents are rich sources of knowledge for completing various tasks, yet their unique challenges in conversational question answering (CQA) have not been thoroughly explored. Existing benchmarks have primarily focused on basic factual question-answering from single narrative documents, making them inadequate for assessing a model`s ability to comprehend complex real-world instructional documents and provide accurate step-by-step guidance in daily life. To bridge this gap, we present InsCoQA, a novel benchmark tailored for evaluating LLMs in the context of CQA with instructional documents. Sourced from extensive, encyclopedia-style instructional content, InsCoQA assesses models on their ability to retrieve, interpret, and accurately summarize procedural guidance from multiple documents, reflecting the intricate and multi-faceted nature of real-world instructional tasks. Additionally, to comprehensively assess state-of-the-art LLMs on the InsCoQA benchmark, we propose InsEval, an LLM-assisted evaluator that measures the integrity and accuracy of generated responses and procedural instructions.