Sense-giving behaviors of crisis communication participants

Investigate the specific actions and strategies by which participants in public crisis communication perform sense-giving, characterizing how these actors influence perceptions and steer collective understanding during crisis situations.

Background

The authors adopt sense-giving as a component of sense-making, emphasizing its relevance in crises where uncertainty is high and public understanding is critical. They discuss how various participants may engage in sense-demanding, sense-giving, and sense-breaking.

Despite the conceptual framing, the authors explicitly state that the manner in which crisis communication participants enact sense-giving has not yet been investigated, motivating empirical inquiry into stakeholders’ practices during disasters.