Impact of supporting additional goal types on user behavior

Investigate how expanding supported conversational goal types beyond questions, requests, offers, and suggestions influences user behavior in OnGoal, including changes in communication strategies, interaction patterns, and task outcomes.

Background

OnGoal currently models conversational goals using four types tailored to writing tasks. Different domains may require additional or alternative goal types.

Understanding behavioral effects of broader goal-type support can inform adaptable prompts and pipeline designs across varied applications.

References

Finally, it is unclear how support for other goal types might affect user behaviors.

— OnGoal: Tracking and Visualizing Conversational Goals in Multi-Turn Dialogue with Large Language Models (2508.21061 - Coscia et al., 28 Aug 2025) in Section 7.2 Limitations and Future Work