Designing Non-Intrusive Proactive Interventions and Understanding Their Effects
Determine how to ensure that proactive interventions by always-on smart-glasses agents are perceived as welcome rather than intrusive, and ascertain how such proactive assistance affects user agency and decision-making over time.
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Important open questions include how to ensure proactive interventions are welcome rather than intrusive, and how proactive assistance affects user agency and decision-making over time.
We also assume uniform action costs, leaving a full model of cost and value, along with stronger methods for each subproblem, to future work.
We leave a more involved consideration of the effect of robot actions on human goals to future work, as it requires studying human behavior adaptation in more detail.
The discussions further highlighted that evaluation remains a central open challenge. Traditional metrics such as relevance, accuracy, engagement, and task completion capture only part of what matters for proactive agents.
We propose this as a hypothesis for future investigation: that unsolicited, low-investment suggestions may not only preserve autonomy but actively broaden the writer's idea space by reducing selection bias inherent in prompt-driven workflows.