Designing Non-Intrusive Proactive Interventions and Understanding Their Effects
Determine how to ensure that proactive interventions by always-on smart-glasses agents are perceived as welcome rather than intrusive, and ascertain how such proactive assistance affects user agency and decision-making over time.
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Important open questions include how to ensure proactive interventions are welcome rather than intrusive, and how proactive assistance affects user agency and decision-making over time.
The discussions further highlighted that evaluation remains a central open challenge. Traditional metrics such as relevance, accuracy, engagement, and task completion capture only part of what matters for proactive agents.
We propose this as a hypothesis for future investigation: that unsolicited, low-investment suggestions may not only preserve autonomy but actively broaden the writer's idea space by reducing selection bias inherent in prompt-driven workflows.