A Generative AI Framework for Intelligent Utility Billing CO 2 Analytics and Sustainable Resource Optimisation

Abstract: Distribution utilities are now expected to deliver bills that customers can actually read attach a defensible carbon number to every kWh sold and schedule load against grid stress and emissions constraints We propose an end-to-end framework that unifies four production-grade capabilities under one architectural roof a generative-AI agent that drafts each customers natural-language billing statement from structured numeric inputs under a constrained decoding policy a transformer-based forecaster that supplies the day-ahead consumption estimate with calibrated quantile bands