Information Access of the Oppressed: A Problem-Posing Framework for Envisioning Emancipatory Information Access Platforms

Abstract: Online information access (IA) platforms are targets of authoritarian capture. These concerns are particularly serious and urgent today in light of the rising levels of democratic erosion worldwide, the emerging capabilities of generative AI technologies such as AI persuasion, and the increasing concentration of economic and political power in the hands of Big Tech. This raises the question of what alternative IA infrastructure we must reimagine and build to mitigate the risks of authoritarian capture of our information ecosystems. We explore this question through the lens of Paulo Freire's theories of emancipatory pedagogy. Freire's theories provide a radically different lens for exploring IA's sociotechnical concerns relative to the current dominating frames of fairness, accountability, confidentiality, transparency, and safety. We make explicit, with the intention to challenge, the dichotomy of how we relate to technology as either technologists (who envision and build technology) and its users. We posit that this mirrors the teacher-student relationship in Freire's analysis. By extending Freire's analysis to IA, we challenge the notion that it is the burden of the (altruistic) technologists to come up with interventions to mitigate the risks that emerging technologies pose to marginalized communities. Instead, we advocate that the first task for the technologists is to pose these as problems to the marginalized communities, to encourage them to make and unmake the technology as part of their material struggle against oppression. Their second task is to redesign our online technology stacks to structurally expose spaces for community members to co-opt and co-construct the technology in aid of their emancipatory struggles. We operationalize Freire's theories to develop a problem-posing framework for envisioning emancipatory IA platforms of the future.