Multi-Agent Collaborative Framework for Intelligent IT Operations: An AOI System with Context-Aware Compression and Dynamic Task Scheduling

Abstract: The proliferation of cloud-native architectures, characterized by microservices and dynamic orchestration, has rendered modern IT infrastructures exceedingly complex and volatile. This complexity generates overwhelming volumes of operational data, leading to critical bottlenecks in conventional systems: inefficient information processing, poor task coordination, and loss of contextual continuity during fault diagnosis and remediation. To address these challenges, we propose AOI (AI-Oriented Operations), a novel multi-agent collaborative framework that integrates three specialized agents with an LLM-based Context Compressor. Its core innovations include: (1) a dynamic task scheduling strategy that adaptively prioritizes operations based on real-time system states, and (2) a three-layer memory architecture comprising Working, Episodic, and Semantic layers that optimizes context retention and retrieval. Extensive experiments on both synthetic and real-world benchmarks demonstrate that AOI effectively mitigates information overload, achieving a 72.4% context compression ratio while preserving 92.8% of critical information and significantly enhances operational efficiency, attaining a 94.2% task success rate and reducing the Mean Time to Repair (MTTR) by 34.4% compared to the best baseline. This work presents a paradigm shift towards scalable, adaptive, and context-aware autonomous operations, enabling robust management of next-generation IT infrastructures with minimal human intervention.