Credal Transformer: A Principled Approach for Quantifying and Mitigating Hallucinations in Large Language Models

Abstract: LLMs hallucinate, generating factually incorrect yet confident assertions. We argue this stems from the Transformer's Softmax function, which creates "Artificial Certainty" by collapsing ambiguous attention scores into a single probability distribution, discarding uncertainty information at each layer. To fix this, we introduce the Credal Transformer, which replaces standard attention with a Credal Attention Mechanism (CAM) based on evidential theory. CAM produces a "credal set" (a set of distributions) instead of a single attention vector, with the set's size directly measuring model uncertainty. We implement this by re-conceptualizing attention scores as evidence masses for a Dirichlet distribution: sufficient evidence recovers standard attention, while insufficient evidence yields a diffuse distribution, representing ambiguity. Empirically, the Credal Transformer identifies out-of-distribution inputs, quantifies ambiguity, and significantly reduces confident errors on unanswerable questions by abstaining. Our contribution is a new architecture to mitigate hallucinations and a design paradigm that integrates uncertainty quantification directly into the model, providing a foundation for more reliable AI.