SHERLOCK: Towards Dynamic Knowledge Adaptation in LLM-enhanced E-commerce Risk Management

Abstract: The growth of the e-commerce industry has intensified the adversarial dynamics between shadow economy actors and risk management teams. Companies often conduct risk investigations into suspicious cases to identify emerging fraud patterns, thereby enhancing both preemptive risk prevention and post-hoc governance. However, the sheer volume of case analyses imposes a substantial workload on risk management analysts, as each case requires the integration of long-term expert experience and meticulous scrutiny across multiple risk dimensions. Additionally, individual disparities among analysts hinder the establishment of uniform and high-standard workflows. To address these challenges, we propose the SHERLOCK framework, which leverages the reasoning capabilities of LLMs to assist analysts in risk investigations. Our approach consists of three primary components: (1) extracting risk management knowledge from multi-modal data and constructing a domain knowledge base (KB), (2) building an intelligent platform guided by the data flywheel paradigm that integrates daily operations, expert annotations, and model evaluations, with iteratively fine-tuning for preference alignment, and (3) introducing a Reflect & Refine (R&R) module that collaborates with the domain KB to establish a rapid response mechanism for evolving risk patterns. Experiments conducted on the real-world transaction dataset from JD.com demonstrate that our method significantly improves the precision of both factual alignment and risk localization within the LLM analysis results. Deployment of the SHERLOCK-based LLM system on JD.com has substantially enhanced the efficiency of case investigation workflows for risk managers.