RoleConflictBench: A Benchmark of Role Conflict Scenarios for Evaluating LLMs' Contextual Sensitivity

Abstract: Humans often encounter role conflicts -- social dilemmas where the expectations of multiple roles clash and cannot be simultaneously fulfilled. As LLMs become increasingly influential in human decision-making, understanding how they behave in complex social situations is essential. While previous research has evaluated LLMs' social abilities in contexts with predefined correct answers, role conflicts represent inherently ambiguous social dilemmas that require contextual sensitivity: the ability to recognize and appropriately weigh situational cues that can fundamentally alter decision priorities. To address this gap, we introduce RoleConflictBench, a novel benchmark designed to evaluate LLMs' contextual sensitivity in complex social dilemmas. Our benchmark employs a three-stage pipeline to generate over 13K realistic role conflict scenarios across 65 roles, systematically varying their associated expectations (i.e., their responsibilities and obligations) and situational urgency levels. By analyzing model choices across 10 different LLMs, we find that while LLMs show some capacity to respond to these contextual cues, this sensitivity is insufficient. Instead, their decisions are predominantly governed by a powerful, inherent bias related to social roles rather than situational information. Our analysis quantifies these biases, revealing a dominant preference for roles within the Family and Occupation domains, as well as a clear prioritization of male roles and Abrahamic religions across most evaluatee models.