Digital Twins for Extended Reality Tourism: User Experience Evaluation Across User Groups

Abstract: This study evaluates the user experience (UX) in extended reality (XR) tourism of two digital twin-based applications: an Augmented Reality Virtual Tour (AR-VT) for enhanced on-site visits and a Virtual Reality Virtual Tour (VR-VT) for remote exploration. Using a quantitative exploratory approach, 84 participants from Spain and Germany, divided into three sample groups, assessed UX, task load, presence, cybersickness, and emotional response through standardized questionnaires. Findings indicate that both applications provided a low task load and high enjoyment. The VR-based tour enhanced presence but posed usability and cybersickness challenges, while the AR-based tour achieved high UX ratings, with qualitative feedback suggesting areas for refinement. Correlation analysis revealed significant relationships between age, prior XR experience, and technological affinity with the measured metrics for both applications. These results highlight the importance of well-designed experiences tailored to XR novices, reinforcing the critical role of UX in digital twin-based XR tourism.