Towards a rigorous evaluation of RAG systems: the challenge of due diligence

Abstract: The rise of generative AI, has driven significant advancements in high-risk sectors like healthcare and finance. The Retrieval-Augmented Generation (RAG) architecture, combining LLMs with search engines, is particularly notable for its ability to generate responses from document corpora. Despite its potential, the reliability of RAG systems in critical contexts remains a concern, with issues such as hallucinations persisting. This study evaluates a RAG system used in due diligence for an investment fund. We propose a robust evaluation protocol combining human annotations and LLM-Judge annotations to identify system failures, like hallucinations, off-topic, failed citations, and abstentions. Inspired by the Prediction Powered Inference (PPI) method, we achieve precise performance measurements with statistical guarantees. We provide a comprehensive dataset for further analysis. Our contributions aim to enhance the reliability and scalability of RAG systems evaluation protocols in industrial applications.