Dr. GPT in Campus Counseling: Understanding Higher Education Students' Opinions on LLM-assisted Mental Health Services

Abstract: In response to the increasing mental health challenges faced by college students, we sought to understand their perspectives on how AI applications, particularly LLMs, can be leveraged to enhance their mental well-being. Through pilot interviews with ten diverse students, we explored their opinions on the use of LLMs across five fictional scenarios: General Information Inquiry, Initial Screening, Reshaping Patient-Expert Dynamics, Long-term Care, and Follow-up Care. Our findings revealed that students' acceptance of LLMs varied by scenario, with participants highlighting both potential benefits, such as proactive engagement and personalized follow-up care, and concerns, including limitations in training data and emotional support. These insights inform how AI technology should be designed and implemented to effectively support and enhance students' mental well-being, particularly in scenarios where LLMs can complement traditional methods, while maintaining empathy and respecting individual preferences.