Student Usage of Q&A Forums: Signs of Discomfort? (2305.18717v1)

Abstract: Q&A forums are widely used in large classes to provide scalable support. In addition to offering students a space to ask questions, these forums aim to create a community and promote engagement. Prior literature suggests that the way students participate in Q&A forums varies and that most students do not actively post questions or engage in discussions. Students may display different participation behaviours depending on their comfort levels in the class. This paper investigates students' use of a Q&A forum in a CS1 course. We also analyze student opinions about the forum to explain the observed behaviour, focusing on students' lack of visible participation (lurking, anonymity, private posting). We analyzed forum data collected in a CS1 course across two consecutive years and invited students to complete a survey about perspectives on their forum usage. Despite a small cohort of highly engaged students, we confirmed that most students do not actively read or post on the forum. We discuss students' reasons for the low level of engagement and barriers to participating visibly. Common reasons include fearing a lack of knowledge and repercussions from being visible to the student community.