Knowledge Augmented BERT Mutual Network in Multi-turn Spoken Dialogues

Abstract: Modern spoken language understanding (SLU) systems rely on sophisticated semantic notions revealed in single utterances to detect intents and slots. However, they lack the capability of modeling multi-turn dynamics within a dialogue particularly in long-term slot contexts. Without external knowledge, depending on limited linguistic legitimacy within a word sequence may overlook deep semantic information across dialogue turns. In this paper, we propose to equip a BERT-based joint model with a knowledge attention module to mutually leverage dialogue contexts between two SLU tasks. A gating mechanism is further utilized to filter out irrelevant knowledge triples and to circumvent distracting comprehension. Experimental results in two complicated multi-turn dialogue datasets have demonstrate by mutually modeling two SLU tasks with filtered knowledge and dialogue contexts, our approach has considerable improvements compared with several competitive baselines.