Proposed E-payment Process Model to Enhance Quality of Service through Maintaining the Trust of Availability

Abstract: The use of the Internet has become an urgent necessity in various fields and activities. One of such important fields could be electronic business (E-Business). E-business includes all operations and activities related to Internet commerce, including e-commerce, e-marketing, eservices, e-payment, and electronic transfer. This proposal focuses on two perspectives that are under e-commerce umbrella where many e-payment process models suffer from the lack of clarity in the special procedures of the verification of the quality of services. This proposal, therefore, proposes a new E-payment process model to enhance the quality of service through maintaining availability. The proposed model focuses on the concepts of electronic payment model dimensions, which includes integrity, non-repudiation, authenticity, confidentiality, privacy, and availability. Accordingly, the proposed model implements the availability dimension in order to improve the quality of services that are provided to the consumer.