Investigating Key User Experiencing Engineering Aspects in Software-as-a-Service Service Delivery Model (1812.03660v1)

Published 10 Dec 2018 in cs.HC

Abstract: Software as a Service (SaaS) is well established as an effective model for the development, deployment and customization of software. As it continues to gain more momentum in the IT industry, many user experience challenges and issues are being reported by the experts and end users.

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