Mining Compatible/Incompatible Entities from Question and Answering via Yes/No Answer Classification using Distant Label Expansion

Abstract: Product Community Question Answering (PCQA) provides useful information about products and their features (aspects) that may not be well addressed by product descriptions and reviews. We observe that a product's compatibility issues with other products are frequently discussed in PCQA and such issues are more frequently addressed in accessories, i.e., via a yes/no question "Does this mouse work with windows 10?". In this paper, we address the problem of extracting compatible and incompatible products from yes/no questions in PCQA. This problem can naturally have a two-stage framework: first, we perform Complementary Entity (product) Recognition (CER) on yes/no questions; second, we identify the polarities of yes/no answers to assign the complementary entities a compatibility label (compatible, incompatible or unknown). We leverage an existing unsupervised method for the first stage and a 3-class classifier by combining a distant PU-learning method (learning from positive and unlabeled examples) together with a binary classifier for the second stage. The benefit of using distant PU-learning is that it can help to expand more implicit yes/no answers without using any human annotated data. We conduct experiments on 4 products to show that the proposed method is effective.