A Reference Model for Information Quality in an IT Governance Context

Abstract: IT Governance systems are increasingly required to keep todays organizations functioning. IT Governance requires a holistic system of interacting components, including processes, organizational structures, information, and others. Performance management of IT Governance systems is of utmost importance to maintain their effectiveness. Capability models are used to assess and manage IT Governance process performance, whereas similar mechanisms are lacking for other types of IT Governance system components, e.g. information. In this paper, we focus on how to define the quality of IT Governance information, as a proxy for the performance of the information component of the IT Governance system. Using a Design Science approach, we iteratively develop, based on theory, and empirically evaluate, based on expert validation, a reference model for IT Governance information quality, i.e., the Information Quality Reference Model that can be used for assessing the quality of IT Governance information items. The model is comprehensive yet manageable and provides a basis for building a capability model for IT Governance information.