Temporal Analysis of Dark Patterns: A Case Study of a User's Odyssey to Conquer Prime Membership Cancellation through the "Iliad Flow" (2309.09635v1)

Abstract: Dark patterns are ubiquitous in digital systems, impacting users throughout their journeys on many popular apps and websites. While substantial efforts from the research community in the last five years have led to consolidated taxonomies of dark patterns, including an emerging ontology, most applications of these descriptors have been focused on analysis of static images or as isolated pattern types. In this paper, we present a case study of Amazon Prime's "Iliad Flow" to illustrate the interplay of dark patterns across a user journey, grounded in insights from a US Federal Trade Commission complaint against the company. We use this case study to lay the groundwork for a methodology of Temporal Analysis of Dark Patterns (TADP), including considerations for characterization of individual dark patterns across a user journey, combinatorial effects of multiple dark patterns types, and implications for expert detection and automated detection.