Challenging the appearance of machine intelligence: Cognitive bias in LLMs and Best Practices for Adoption

Abstract: Assessments of algorithmic bias in LLMs are generally catered to uncovering systemic discrimination based on protected characteristics such as sex and ethnicity. However, there are over 180 documented cognitive biases that pervade human reasoning and decision making that are routinely ignored when discussing the ethical complexities of AI. We demonstrate the presence of these cognitive biases in LLMs and discuss the implications of using biased reasoning under the guise of expertise. We call for stronger education, risk management, and continued research as widespread adoption of this technology increases. Finally, we close with a set of best practices for when and how to employ this technology as widespread adoption continues to grow.