AI-Based Emotion Recognition: Promise, Peril, and Prescriptions for Prosocial Path

Abstract: Automated emotion recognition (AER) technology can detect humans' emotional states in real-time using facial expressions, voice attributes, text, body movements, and neurological signals and has a broad range of applications across many sectors. It helps businesses get a much deeper understanding of their customers, enables monitoring of individuals' moods in healthcare, education, or the automotive industry, and enables identification of violence and threat in forensics, to name a few. However, AER technology also risks using AI to interpret sensitive human emotions. It can be used for economic and political power and against individual rights. Human emotions are highly personal, and users have justifiable concerns about privacy invasion, emotional manipulation, and bias. In this paper, we present the promises and perils of AER applications. We discuss the ethical challenges related to the data and AER systems and highlight the prescriptions for prosocial perspectives for future AER applications. We hope this work will help AI researchers and developers design prosocial AER applications.