Characterizing disruptions in online gaming behavior following software patches

Abstract: Multiplayer online games are ideal settings for studying the effects of technological disruptions on social behavior. Software patches to online games cause significant changes to the game's rules and require players to develop new strategies to cope with these disruptions. We surveyed players, analyzed the content of software patch notes, and analyzed changes to the character selection behaviors in more than 53 million matches of Dota 2 in the days before and after software patches over a 30-month period. We found that the severity of patches is correlated with the magnitude of behavioral changes following a patch. We discuss the opportunities of leveraging software patches to online games as a valuable but overlooked empirical instrument for measuring behavioral dynamics.