The Reliability and Acceptance of Biometric System in Bangladesh: Users Perspective

Abstract: Biometric systems are the latest technologies of unique identification. People all over the world prefer to use this unique identification technology for their authentication security. The goal of this research is to evaluate the biometric systems based on system reliability and user satisfaction. As technology fully depends on personal data, so in terms of the quality and reliability of biometric systems, user satisfaction is a principal factor. To walk with the digital era, it is extremely important to assess users' concerns about data security as the systems are conducted the authentication by analyzing users' personal data. The study shows that users are satisfied by using biometric systems rather than other security systems. Besides, hardware failure is a big issue faced by biometric systems users. Finally, a matrix is generated to compare the performance of popular biometric systems from the users' opinions. As system reliability and user satisfaction are the focused issue of this research, biometric service providers can use these phenomena to find what aspect of improvement they need for their services. Also, this study can be a great visualizer for Bangladeshi users, so that they can easily realize which biometric system they have to choose.