Fine Grained Knowledge Transfer for Personalized Task-oriented Dialogue Systems

Abstract: Training a personalized dialogue system requires a lot of data, and the data collected for a single user is usually insufficient. One common practice for this problem is to share training dialogues between different users and train multiple sequence-to-sequence dialogue models together with transfer learning. However, current sequence-to-sequence transfer learning models operate on the entire sentence, which might cause negative transfer if different personal information from different users is mixed up. We propose a personalized decoder model to transfer finer granularity phrase-level knowledge between different users while keeping personal preferences of each user intact. A novel personal control gate is introduced, enabling the personalized decoder to switch between generating personalized phrases and shared phrases. The proposed personalized decoder model can be easily combined with various deep models and can be trained with reinforcement learning. Real-world experimental results demonstrate that the phrase-level personalized decoder improves the BLEU over multiple sentence-level transfer baseline models by as much as 7.5%.