The Reward Model Selection Crisis in Personalized Alignment

Abstract: Personalized alignment from preference data has focused primarily on improving reward model (RM) accuracy, with the implicit assumption that better preference ranking translates to better personalized behavior. However, in deployment, computational constraints necessitate inference-time adaptation via reward-guided decoding (RGD) rather than per-user policy fine-tuning. This creates a critical but overlooked requirement: reward models must not only rank preferences accurately but also effectively guide token-level generation decisions. We demonstrate that standard RM accuracy fails catastrophically as a selection criterion for deployment-ready personalized alignment. Through systematic evaluation across three datasets, we introduce policy accuracy, a metric quantifying whether RGD scoring functions correctly discriminate between preferred and dispreferred responses. We show that RM accuracy correlates only weakly with this policy-level discrimination ability (Kendall's tau = 0.08--0.31). More critically, we introduce Pref-LaMP, the first personalized alignment benchmark with ground-truth user completions, enabling direct behavioral evaluation without circular reward-based metrics. On Pref-LaMP, we expose a complete decoupling between discrimination and generation: methods with 20-point RM accuracy differences produce almost identical output quality, and even methods achieving high discrimination fail to generate behaviorally aligned responses. Finally, simple in-context learning (ICL) dominates all reward-guided methods for models > 3B parameters, achieving 3-5 point ROUGE-1 gains over the best reward method at 7B scale. These findings show that the field optimizes proxy metrics that fail to predict deployment performance and do not translate preferences into real behavioral adaptation under deployment constraints.