From Documents to Dialogue: Building KG-RAG Enhanced AI Assistants

Abstract: The Adobe Experience Platform AI Assistant is a conversational tool that enables organizations to interact seamlessly with proprietary enterprise data through a chatbot. However, due to access restrictions, LLMs cannot retrieve these internal documents, limiting their ability to generate accurate zero-shot responses. To overcome this limitation, we use a Retrieval-Augmented Generation (RAG) framework powered by a Knowledge Graph (KG) to retrieve relevant information from external knowledge sources, enabling LLMs to answer questions over private or previously unseen document collections. In this paper, we propose a novel approach for building a high-quality, low-noise KG. We apply several techniques, including incremental entity resolution using seed concepts, similarity-based filtering to deduplicate entries, assigning confidence scores to entity-relation pairs to filter for high-confidence pairs, and linking facts to source documents for provenance. Our KG-RAG system retrieves relevant tuples, which are added to the user prompts context before being sent to the LLM generating the response. Our evaluation demonstrates that this approach significantly enhances response relevance, reducing irrelevant answers by over 50% and increasing fully relevant answers by 88% compared to the existing production system.