A Scalable Chatbot Platform Leveraging Online Community Posts: A Proof-of-Concept Study

Abstract: The development of natural language processing algorithms and the explosive growth of conversational data are encouraging researches on the human-computer conversation. Still, getting qualified conversational data on a large scale is difficult and expensive. In this paper, we verify the feasibility of constructing a data-driven chatbot with processed online community posts by using them as pseudo-conversational data. We argue that chatbots for various purposes can be built extensively through the pipeline exploiting the common structure of community posts. Our experiment demonstrates that chatbots created along the pipeline can yield the proper responses.