Acceptability of AI Assistants for Privacy: Perceptions of Experts and Users on Personalized Privacy Assistants

Abstract: Individuals increasingly face an overwhelming number of tasks and decisions. To cope with the new reality, there is growing research interest in developing intelligent agents that can effectively assist people across various aspects of daily life in a tailored manner, with privacy emerging as a particular area of application. AI assistants for privacy, such as personalized privacy assistants (PPAs), have the potential to automatically execute privacy decisions based on users' pre-defined privacy preferences, sparing them the mental effort and time usually spent on each privacy decision. This helps ensure that, even when users feel overwhelmed or resigned about privacy, the decisions made by PPAs still align with their true preferences and best interests. While research has explored possible designs of such agents, user and expert perspectives on the acceptability of such AI-driven solutions remain largely unexplored. In this study, we conducted five focus groups with domain experts (n = 11) and potential users (n = 26) to uncover key themes shaping the acceptance of PPAs. Factors influencing the acceptability of AI assistants for privacy include design elements (such as information sources used by the agent), external conditions (such as regulation and literacy education), and systemic conditions (e.g., public or market providers and the need to avoid monopoly) to PPAs. These findings provide theoretical extensions to technology acceptance models measuring PPAs, insights on design, and policy implications for PPAs, as well as broader implications for the design of AI assistants.