An Empirical Study of Evaluating Long-form Question Answering

Abstract: \Ac{LFQA} aims to generate lengthy answers to complex questions. This scenario presents great flexibility as well as significant challenges for evaluation. Most evaluations rely on deterministic metrics that depend on string or n-gram matching, while the reliability of LLM-based evaluations for long-form answers remains relatively unexplored. We address this gap by conducting an in-depth study of long-form answer evaluation with the following research questions: (i) To what extent do existing automatic evaluation metrics serve as a substitute for human evaluations? (ii) What are the limitations of existing evaluation metrics compared to human evaluations? (iii) How can the effectiveness and robustness of existing evaluation methods be improved? We collect 5,236 factoid and non-factoid long-form answers generated by different LLMs and conduct a human evaluation on 2,079 of them, focusing on correctness and informativeness. Subsequently, we investigated the performance of automatic evaluation metrics by evaluating these answers, analyzing the consistency between these metrics and human evaluations. We find that the style, length of the answers, and the category of questions can bias the automatic evaluation metrics. However, fine-grained evaluation helps mitigate this issue on some metrics. Our findings have important implications for the use of LLMs for evaluating long-form question answering. All code and datasets are available at https://github.com/bugtig6351/lfqa_evaluation.