An Integrated Usability Framework for Evaluating Open Government Data Portals: Comparative Analysis of EU and GCC Countries

Abstract: This study explores the critical role of open government data (OGD) portals in fostering transparency and collaboration between diverse stakeholders. Recognizing the challenges of usability, communication with diverse populations, and strategic value creation, this paper develops an integrated framework for evaluating OGD portal effectiveness that accommodates user diversity (regardless of their data literacy and language), evaluates collaboration and participation, and the ability of users to explore and understand the data provided through them. The framework is validated by applying it to 33 national portals across European Union and Gulf Cooperation Council (GCC) countries, as a result of which we rank OGD portals, identify some good practices that lower-performing portals can learn from, and common shortcomings. Notably, the study unveils the competitive and innovative nature of GCC OGD portals, pinpointing specific improvement areas such as multilingual support and data understandability. The findings underscore the growing trend of exposing data quality metrics and advocate for enhanced two-way communication channels between users and portal representatives. Overall, the study contributes to accelerating the development of user-friendly, collaborative, and sustainable OGD portals while addressing gaps identified in previous research.