Hashing it Out: Predicting Unhealthy Conversations on Twitter

Abstract: Personal attacks in the context of social media conversations often lead to fast-paced derailment, leading to even more harmful exchanges being made. State-of-the-art systems for the detection of such conversational derailment often make use of deep learning approaches for prediction purposes. In this paper, we show that an Attention-based BERT architecture, pre-trained on a large Twitter corpus and fine-tuned on our task, is efficient and effective in making such predictions. This model shows clear advantages in performance to the existing LSTM model we use as a baseline. Additionally, we show that this impressive performance can be attained through fine-tuning on a relatively small, novel dataset, particularly after mitigating overfitting issues through synthetic oversampling techniques. By introducing the first transformer based model for forecasting conversational events on Twitter, this work lays the foundation for a practical tool to encourage better interactions on one of the most ubiquitous social media platforms.