Identifying Characteristics of the Agile Development Process That Impact User Satisfaction

Abstract: The purpose of this study is to identify the characteristics of Agile development processes that impact user satisfaction. We used user reviews of OSS smartphone apps and various data from version control systems to examine the relationships, especially time-series correlations, between user satisfaction and development metrics that are expected to be related to user satisfaction. Although no metrics conclusively indicate an improved user satisfaction, motivation of the development team, the ability to set appropriate work units, the appropriateness of work rules, and the improvement of code maintainability should be considered as they are correlated with improved user satisfaction. In contrast, changes in the release frequency and workload are not correlated.