SoK: Evaluating Privacy and Security Concerns of Using Web Services for the Disabled Population

Abstract: The online privacy and security of the disabled community is a complex field that has implications for every user who navigates web services. While many disciplines have separately researched the disabled population and their online privacy and security concerns, the overlap between the two is very high but under-researched. Moreover, a complex relationship exists between the disabled population and web services where the interaction depends on several web service developmental factors, including usability and accessibility. To this aid, we explored this intersection of privacy and security of web services as perceived by the disabled community through previous studies by conducting a detailed systematic literature review and analysis of 63 articles. Our findings encompassed several topics, including how the disabled population navigates around authentication interfaces, online privacy concerns, universal design practices, and how security methods such as CAPTCHAs can be improved to become more accessible and usable for people of all needs and abilities. We further discuss the gap in the current research, including solutions such as the universal implementation of inclusive privacy and security tools and protocols.