Zero-Shot Prompting for Implicit Intent Prediction and Recommendation with Commonsense Reasoning

Abstract: Intelligent virtual assistants are currently designed to perform tasks or services explicitly mentioned by users, so multiple related domains or tasks need to be performed one by one through a long conversation with many explicit intents. Instead, human assistants are capable of reasoning (multiple) implicit intents based on user utterances via commonsense knowledge, reducing complex interactions and improving practicality. Therefore, this paper proposes a framework of multi-domain dialogue systems, which can automatically infer implicit intents based on user utterances and then perform zero-shot prompting using a large pre-trained LLM to trigger suitable single task-oriented bots. The proposed framework is demonstrated effective to realize implicit intents and recommend associated bots in a zero-shot manner.