Understanding Digital Government Transformation (2202.01797v1)

Abstract: In today's era of innovation of technological progression, digitalisation has not only transformed individual lives but also has a prominent influence on business activities. The world is surviving in a global yet complex technological progression that not only changes the lives of civilians but is also transforming the public, private, and academic spheres of life. This research focuses on the digitalisation of governments, their challenges, and success factors. It is found that government faces difficulties in formulating strategies, proper planning, execution strategies, and a lack of organised information and expertise. However, success can be achieved by working on capabilities of the future workforce, creating leaders for tomorrow, generating digitalisation capabilities, and bringing a purpose-driven digitalisation before digital government transformation. Overall, the study's findings suggest that digital government transformation creates value, enhances relations, improves service delivery, grows economy, pushes economic activities, enhances citizen engagement, increases the policy implementation and their efficiency, and affects business growth positively.