Exploring The Role of Local and Global Explanations in Recommender Systems (2109.13301v1)

Abstract: Explanations are well-known to improve recommender systems' transparency. These explanations may be local, explaining an individual recommendation, or global, explaining the recommender model in general. Despite their widespread use, there has been little investigation into the relative benefits of these two approaches. Do they provide the same benefits to users, or do they serve different purposes? We conducted a 30-participant exploratory study and a 30-participant controlled user study with a research-paper recommender system to analyze how providing participants local, global, or both explanations influences user understanding of system behavior. Our results provide evidence suggesting that both explanations are more helpful than either alone for explaining how to improve recommendations, yet both appeared less helpful than global alone for efficiency in identifying false positives and negatives. However, we note that the two explanation approaches may be better compared in the context of a higher-stakes or more opaque domain.