Evaluating Accessible Synchronous CMC Applications

Abstract: This paper proposes a more comprehensive evaluation methodology to measure the usability and user experience qualities of accessible synchronous computer-mediated communication applications. The methodology goes beyond current practices by evaluating how the interaction between a user and a product influences the user experience of those at the other endpoint of the communication channel. A major contribution is given with the proposal of a user test where one of the participants tries to guess whether the other participant has a disability or not. The proposed test is inspired in the Turing Test, and is a consequence of user requirements elicited from a group of individuals with motor and speech disabilities. These ideas are tested and validated with two examples of synchronous communication applications.