Can we Evaluate RAGs with Synthetic Data?

Abstract: We investigate whether synthetic question-answer (QA) data generated by LLMs can serve as an effective proxy for human-labeled benchmarks when such data is unavailable. We assess the reliability of synthetic benchmarks across two experiments: one varying retriever parameters while keeping the generator fixed, and another varying the generator with fixed retriever parameters. Across four datasets, of which two open-domain and two proprietary, we find that synthetic benchmarks reliably rank the RAGs varying in terms of retriever configuration, aligning well with human-labeled benchmark baselines. However, they fail to produce consistent RAG rankings when comparing generator architectures. The breakdown possibly arises from a combination of task mismatch between the synthetic and human benchmarks, and stylistic bias favoring certain generators.