HealthQ: Unveiling Questioning Capabilities of LLM Chains in Healthcare Conversations (2409.19487v4)

Abstract: Effective patient care in digital healthcare requires LLMs that not only answer questions but also actively gather critical information through well-crafted inquiries. This paper introduces HealthQ, a novel framework for evaluating the questioning capabilities of LLM healthcare chains. By implementing advanced LLM chains, including Retrieval-Augmented Generation (RAG), Chain of Thought (CoT), and reflective chains, HealthQ assesses how effectively these chains elicit comprehensive and relevant patient information. To achieve this, we integrate an LLM judge to evaluate generated questions across metrics such as specificity, relevance, and usefulness, while aligning these evaluations with traditional NLP metrics like ROUGE and Named Entity Recognition (NER)-based set comparisons. We validate HealthQ using two custom datasets constructed from public medical datasets, ChatDoctor and MTS-Dialog, and demonstrate its robustness across multiple LLM judge models, including GPT-3.5, GPT-4, and Claude. Our contributions are threefold: we present the first systematic framework for assessing questioning capabilities in healthcare conversations, establish a model-agnostic evaluation methodology, and provide empirical evidence linking high-quality questions to improved patient information elicitation.