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Stationary Algorithmic Balancing For Dynamic Email Re-Ranking Problem (2308.08460v1)

Published 12 Aug 2023 in cs.IR and cs.AI

Abstract: Email platforms need to generate personalized rankings of emails that satisfy user preferences, which may vary over time. We approach this as a recommendation problem based on three criteria: closeness (how relevant the sender and topic are to the user), timeliness (how recent the email is), and conciseness (how brief the email is). We propose MOSR (Multi-Objective Stationary Recommender), a novel online algorithm that uses an adaptive control model to dynamically balance these criteria and adapt to preference changes. We evaluate MOSR on the Enron Email Dataset, a large collection of real emails, and compare it with other baselines. The results show that MOSR achieves better performance, especially under non-stationary preferences, where users value different criteria more or less over time. We also test MOSR's robustness on a smaller down-sampled dataset that exhibits high variance in email characteristics, and show that it maintains stable rankings across different samples. Our work offers novel insights into how to design email re-ranking systems that account for multiple objectives impacting user satisfaction.

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Authors (2)
  1. Jiayi Liu (60 papers)
  2. Jennifer Neville (57 papers)
Citations (5)

Summary

An Analysis of Stationary Algorithmic Balancing for Dynamic Email Re-Ranking

The paper "Stationary Algorithmic Balancing For Dynamic Email Re-Ranking Problem," authored by Jiayi Liu and Jennifer Neville, introduces a sophisticated approach to enhancing email prioritization systems in anticipation of fluctuating user preferences. This research navigates one of the fundamental challenges with email platforms: the need for adaptive and personalized email ranking that aligns with variant user preferences. As email remains an inundated form of communication, understanding and optimizing user interaction with emails is imperative for enhancing productivity and satisfaction.

Overview of MOSR

The paper proposes MOSR (Multi-Objective Stationary Recommender), an online algorithm that approaches email re-ranking through the convergence of three key dimensions: closeness, timeliness, and conciseness. These criteria encapsulate the primary aspects of user satisfaction when dealing with emails. Closeness evaluates the relationship relevance of an email, timeliness considers the urgency based on the recentness of the email, and conciseness assesses the brevity. In recognizing the dynamic nature of user preferences, the MOSR leverages an adaptive control model to balance these dimensions effectively.

Key Contributions and Methodology

  1. Multi-Objective Formulation: The paper distinctly frames the email re-ranking problem as a multi-objective online recommendation task, aiming to optimize three significant criteria that govern user interaction with emails.
  2. Adaptive Control Model: Through the deployment of a Model Reference Adaptive Control (MRAC) strategy, MOSR adjusts weighting vectors that reflect user preference dynamics, thereby guaranteeing timely adaptability to user feedback without necessitating retraining or compromising privacy. This method ensures that preferences adjusted online remain relevant over fluctuating periods.
  3. Performance Assessment: An empirical evaluation conducted on the Enron Email Dataset reveals MOSR's superior performance compared to existing baselines, especially under non-stationary user preference conditions. The results boast improved ranking efficacy measured using NDCG, reinforcing the robustness of MOSR in dynamically adapting to user preference shifts.

Implications and Future Directions

The research offers substantial implications both theoretically and practically. By demonstrating that email prioritization can be effectively reimagined as a multi-objective task, there’s a significant potential for refining how recommendation systems address user interactions with emails. The dynamic adjustment feature of MOSR illustrates a progressive step towards real-time responsive systems that do not only adapt but predict user preference trends using minimal user intervention.

For future developments, considering additional factors such as novelty or diversity could further enhance email recommender systems. These additional dimensions might offer an insight into unexplored user satisfaction metrics beyond the current focus on relevance and immediacy. The application of advanced learning techniques like reinforcement learning in tuning the adaptive control mechanism could also enhance MOSR’s ability to cope with the complexities of user behaviors over time.

In essence, this paper enriches our understanding of multi-objective optimization in email systems, providing a framework that can address the evolving challenges in personalized communication tools. It lays the groundwork for emerging AI-driven solutions designed to cater to the nuanced needs of each user, thus making strides towards more efficient and satisfying communication platforms.