Papers
Topics
Authors
Recent
Gemini 2.5 Flash
Gemini 2.5 Flash
167 tokens/sec
GPT-4o
7 tokens/sec
Gemini 2.5 Pro Pro
42 tokens/sec
o3 Pro
4 tokens/sec
GPT-4.1 Pro
38 tokens/sec
DeepSeek R1 via Azure Pro
28 tokens/sec
2000 character limit reached

Help Supporters: Exploring the Design Space of Assistive Technologies to Support Face-to-Face Help Between Blind and Sighted Strangers (2403.08221v1)

Published 13 Mar 2024 in cs.HC

Abstract: Blind and low-vision (BLV) people face many challenges when venturing into public environments, often wishing it were easier to get help from people nearby. Ironically, while many sighted individuals are willing to help, such interactions are infrequent. Asking for help is socially awkward for BLV people, and sighted people lack experience in helping BLV people. Through a mixed-ability research-through-design process, we explore four diverse approaches toward how assistive technology can serve as help supporters that collaborate with both BLV and sighted parties throughout the help process. These approaches span two phases: the connection phase (finding someone to help) and the collaboration phase (facilitating help after finding someone). Our findings from a 20-participant mixed-ability study reveal how help supporters can best facilitate connection, which types of information they should present during both phases, and more. We discuss design implications for future approaches to support face-to-face help.

Definition Search Book Streamline Icon: https://streamlinehq.com
References (57)
  1. Aira Tech Corp. 2017. AIRA. https://aira.io/.
  2. Learning to listen: improving students’ communication with disabled people. Medical Teacher 33, 1 (2011), 44–52.
  3. Be My Eyes. 2015. Be My Eyes - See the world together. https://www.bemyeyes.com/
  4. Towards community-centered support for peer-to-peer service exchange: rethinking the timebanking metaphor. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (New York, NY, USA, 2014-04-26) (CHI ’14). Association for Computing Machinery, 2975–2984. https://doi.org/10.1145/2556288.2557061
  5. Interdependence as a Frame for Assistive Technology Research and Design. In Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility. ACM, Galway Ireland, 161–173. https://doi.org/10.1145/3234695.3236348
  6. Cynthia L. Bennett and Daniela K. Rosner. 2019. The Promise of Empathy: Design, Disability, and Knowing the ”Other”. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI ’19). Association for Computing Machinery, New York, NY, USA, 1–13. https://doi.org/10.1145/3290605.3300528
  7. VizWiz: nearly real-time answers to visual questions. In Proceedings of the 23nd Annual ACM Symposium on User Interface Software and Technology (New York, New York, USA) (UIST ’10). Association for Computing Machinery, New York, NY, USA, 333–342. https://doi.org/10.1145/1866029.1866080
  8. Perkins School for the Blind. 2023. Blind etiquette: Six ways to be considerate when interacting with people with visual impairments. https://www.perkins.org/blind-etiquette-six-ways-to-be-considerate-when-interacting-with-people-with-visual-impairments/
  9. ”Is Someone There? Do They Have a Gun”: How Visual Information about Others Can Improve Personal Safety Management for Blind Individuals. In Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (Baltimore, Maryland, USA) (ASSETS ’17). Association for Computing Machinery, New York, NY, USA, 260–269. https://doi.org/10.1145/3132525.3132534
  10. Stacy M. Branham and Shaun K. Kane. 2015a. Collaborative Accessibility: How Blind and Sighted Companions Co-Create Accessible Home Spaces. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (New York, NY, USA, 2015-04-18) (CHI ’15). Association for Computing Machinery, 2373–2382. https://doi.org/10.1145/2702123.2702511
  11. Stacy M. Branham and Shaun K. Kane. 2015b. The Invisible Work of Accessibility: How Blind Employees Manage Accessibility in Mixed-Ability Workplaces. In Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility (New York, NY, USA, 2015-10-26) (ASSETS ’15). Association for Computing Machinery, 163–171. https://doi.org/10.1145/2700648.2809864
  12. Kathy Charmaz. 2006. Constructing grounded theory. Sage Publications, London ; Thousand Oaks, Calif.
  13. Let’s Get Lost: Exploring Social Norms In Predominately Blind Environments. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems. ACM, San Jose California USA, 2034–2040. https://doi.org/10.1145/2851581.2892470
  14. Edona Elshan and Philipp Ebel. 2020. Let’s Team Up: Designing Conversational Agents as Teammates. (2020).
  15. Envision. 2023. How to interact with the blind. https://www.letsenvision.com/blog/how-to-interact-with-the-blind
  16. David R Flatla and Carl Gutwin. 2012. ” So that’s what you see” building understanding with personalized simulations of colour vision deficiency. In Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility. 167–174.
  17. William Gaver. 2012. What Should We Expect from Research through Design?. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Austin, Texas, USA) (CHI ’12). Association for Computing Machinery, New York, NY, USA, 937–946. https://doi.org/10.1145/2207676.2208538
  18. Leo A. Goodman. 1961. Snowball Sampling. The Annals of Mathematical Statistics 32, 1 (1961), 148–170. https://www.jstor.org/stable/2237615 Publisher: Institute of Mathematical Statistics.
  19. A Dynamic AI System for Extending the Capabilities of Blind People. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA) (CHI EA ’20). Association for Computing Machinery, New York, NY, USA, 1–4. https://doi.org/10.1145/3334480.3383142
  20. Airport Accessibility and Navigation Assistance for People with Visual Impairments. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI ’19. ACM Press, Glasgow, Scotland Uk, 1–14. https://doi.org/10.1145/3290605.3300246
  21. John AC Hattie and Gregory M Donoghue. 2016. Learning strategies: A synthesis and conceptual model. npj Science of Learning 1, 1 (2016), 1–13.
  22. Steven Henderson and Steven Feiner. 2011. Exploring the Benefits of Augmented Reality Documentation for Maintenance and Repair. IEEE Transactions on Visualization and Computer Graphics 17, 10 (2011), 1355–1368. https://doi.org/10.1109/TVCG.2010.245
  23. Karen Holtzblatt and Hugh Beyer. 2017. The affinity diagram. Contextual design (2017), 127–146.
  24. Joey Chiao-Yin Hsiao and Tawanna R. Dillahunt. 2017. People-Nearby Applications: How Newcomers Move Their Relationships Offline and Develop Social and Cultural Capital. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (Portland Oregon USA, 2017-02-25). ACM, 26–40. https://doi.org/10.1145/2998181.2998280
  25. ”I Want to Figure Things Out”: Supporting Exploration in Navigation for People with Visual Impairments. Proc. ACM Hum.-Comput. Interact. 7, CSCW1, Article 63 (apr 2023), 28 pages. https://doi.org/10.1145/3579496
  26. Smart Cane: Face Recognition System for Blind. In Proceedings of the 3rd International Conference on Human-Agent Interaction (New York, NY, USA, 2015-10-21) (HAI ’15). Association for Computing Machinery, 145–148. https://doi.org/10.1145/2814940.2814952
  27. Support Strategies for Remote Guides in Assisting People with Visual Impairments for Effective Indoor Navigation. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (New York, NY, USA, 2020-04-23) (CHI ’20). Association for Computing Machinery, 1–12. https://doi.org/10.1145/3313831.3376823
  28. Devva Kasnitz. 2019. The Politics of Disability Performativity: An Autoethnography. 61 (2019), S16–S25. Issue S21. https://doi.org/10.1086/705782 Publisher: The University of Chicago Press.
  29. Gerard Kim and Hyeong Cheol Kim. 2011. Designing of multimodal feedback for enhanced multitasking performance. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 3113–3122.
  30. Pedestrian Detection with Wearable Cameras for the Blind: A Two-way Perspective. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (New York, NY, USA, 2020-04-23) (CHI ’20). Association for Computing Machinery, 1–12. https://doi.org/10.1145/3313831.3376398
  31. The Emerging Professional Practice of Remote Sighted Assistance for People with Visual Impairments. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA) (CHI ’20). Association for Computing Machinery, New York, NY, USA, 1–12. https://doi.org/10.1145/3313831.3376591
  32. Sharan B Merriam and Elizabeth J Tisdell. 2015. Qualitative research: A guide to design and implementation. John Wiley & Sons.
  33. Cross-modal collaborative interaction between visually-impaired and sighted users in the workplace. In Proceedings of the International Conference of Auditory Display (ICAD’2012), Georgia Institute of Technology, Atlanta, GA, USA.
  34. Missouri School for the Blind. 2023. How to Interact with A Person Who is Visually Impaired. https://msb.dese.mo.gov/resources/interacting-with-visually-impaired.html
  35. Inge Molenaar. 2021. Personalisation of learning: Towards hybrid human-AI learning technologies. (2021). https://doi.org/10.1787/2cc25e37-en
  36. PeopleLens. 28, 3 (2021), 10–13. https://www.microsoft.com/en-us/research/publication/peoplelens/
  37. Mala D Naraine and Peter H Lindsay. 2011. Social inclusion of employees who are blind or low vision. Disability & Society 26, 4 (2011), 389–403.
  38. Community Based Robot Design for Classrooms with Mixed Visual Abilities Children. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (Yokohama, Japan) (CHI ’21). Association for Computing Machinery, New York, NY, USA, Article 31, 12 pages. https://doi.org/10.1145/3411764.3445135
  39. ngrok, Inc. 2023. ngrok | Unified Ingress Platform for Developers. https://ngrok.com/
  40. Blobby: how to guide a blind person. In CHI ’09 Extended Abstracts on Human Factors in Computing Systems (Boston MA USA, 2009-04-04). ACM, 3601–3606. https://doi.org/10.1145/1520340.1520541
  41. Michael Oliver. 1990. The individual and social models of disability. Oliver.
  42. Assessment of Semantic Taxonomies for Blind Indoor Navigation Based on a Shopping Center Use Case. In Proceedings of the 14th International Web for All Conference (Perth Western Australia Australia, 2017-04-02). ACM, 1–4. https://doi.org/10.1145/3058555.3058575
  43. Learning the Language: The Importance of Studying Written Directions in Designing Navigational Technologies for the Blind. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (Denver Colorado USA, 2017-05-06). ACM, 2922–2928. https://doi.org/10.1145/3027063.3053260
  44. Kristen Shinohara and Jacob O. Wobbrock. 2016. Self-Conscious or Self-Confident? A Diary Study Conceptualizing the Social Accessibility of Assistive Technology. ACM Trans. Access. Comput. 8, 2, Article 5 (jan 2016), 31 pages. https://doi.org/10.1145/2827857
  45. Lee Stearns and Anja Thieme. 2018. Automated Person Detection in Dynamic Scenes to Assist People with Vision Impairments: An Initial Investigation. In Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (Galway Ireland, 2018-10-08). ACM, 391–394. https://doi.org/10.1145/3234695.3241017
  46. I can do everything but see! – How People with Vision Impairments Negotiate their Abilities in Social Contexts. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. ACM, Montreal QC Canada, 1–14. https://doi.org/10.1145/3173574.3173777
  47. Bitstrips ULC. 2022. Bitmoji - your own personal emoji. https://www.bitmoji.com/
  48. United States: National Archives and Records Administration: Office of the Federal Register. 1998. Assistive Technology Act of 1998 – An act to support programs of grants to States to address the assistive technology needs of individuals with disabilities, and for other purposes. https://www.govinfo.gov/app/details/PLAW-105publ394 Accession Number: PLAW-105publ394, PLAW-105publ394 Call Number: AE 2.110:, AE 2.110/3:, AE 2.110:105-394, AE 2.110:, AE 2.110/3:, AE 2.110:105-394 Source: DGPO, DGPO.
  49. Interdependence in Action: People with Visual Impairments and Their Guides Co-Constituting Common Spaces. Proc. ACM Hum.-Comput. Interact. 5, CSCW1, Article 69 (apr 2021), 33 pages. https://doi.org/10.1145/3449143
  50. VSC-Service-Account. 2023. Holographic face tracking. https://learn.microsoft.com/en-us/samples/microsoft/windows-universal-samples/holographicfacetracking/
  51. ”just let the cane hit it”: how the blind and sighted see navigation differently. In Proceedings of the 16th international ACM SIGACCESS conference on Computers & accessibility - ASSETS ’14. ACM Press, Rochester, New York, USA, 217–224. https://doi.org/10.1145/2661334.2661380
  52. ”Pray before you step out”: describing personal and situational blind navigation behaviors. In Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility (Bellevue Washington, 2013-10-21). ACM, 1–8. https://doi.org/10.1145/2513383.2513449
  53. Alexa, Can You Help Us Solve This Problem?: How Conversations With Smart Personal Assistant Tutors Increase Task Group Outcomes. In Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow Scotland Uk, 2019-05-02). ACM, 1–6. https://doi.org/10.1145/3290607.3313090
  54. Wisconsin Department of Health. 2023. Do’s and Don’ts When Interacting with a Person who is Blind. https://www.dhs.wisconsin.gov/obvi/adjustment/dos-donts.htm
  55. Helping Helpers: Supporting Volunteers in Remote Sighted Assistance with Augmented Reality Maps. In Designing Interactive Systems Conference (Virtual Event, Australia) (DIS ’22). Association for Computing Machinery, New York, NY, USA, 881–897. https://doi.org/10.1145/3532106.3533560
  56. I Didn’t Know that You Knew I Knew: Collaborative Shopping Practices between People with Visual Impairment and People with Vision. 1 (2017), 118:1–118:18. Issue CSCW. https://doi.org/10.1145/3134753
  57. Research through Design as a Method for Interaction Design Research in HCI. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (San Jose, California, USA) (CHI ’07). Association for Computing Machinery, New York, NY, USA, 493–502. https://doi.org/10.1145/1240624.1240704
Citations (1)
View on Semantic Scholar

Summary

We haven't generated a summary for this paper yet.

Ai Sparkles Streamline Icon: https://streamlinehq.com Summarize Now
X Twitter Logo Streamline Icon: https://streamlinehq.com

Tweets